Privacy Policy
1. Introduction
Welcome to the official website of Geely Auto Europe. We, GEELY AUTO NETHERLANDS B.V., located at Jachthavenweg 112,1081KJ Amsterdam, are committed to protecting and respecting your privacy. This “Privacy Policy” explains how we collect, use, store, and protect your personal information when you access and use our website under applicable data protection regulations.
2. Information We Collect
We may collect your personal information that you actively provide to us including:
Identity Information: first name, last name.
Contact Information: name, email address, phone number, postal code.
Profile Information: whether you own a vehicle, your monthly commuting distance, and whether your home is suitable for installing a charging point.
3. How we collect and hold personal information
Generally, we collect personal information directly from you, when you contact or deal with us.
We protect this information in a number of ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authorization under our policies. Where we share the information with third parties we require them to have appropriate policies and security in place. When the information is no longer required, it is de-identified, deleted, or securely destroyed.
4. How we process your personal Information
The information we collect may be used to:
Send the invitations for test drives, showroom visit, vehicle related events.
Deliver scheduled newsletters featuring new product launches, pricing updates, and promotions, etc.
Provide consultations, services, or vehicle purchases.
Improve our website services, customer engagement, and user experience.
5. What are the legal bases for the processing of personal information?
In accordance with the applicable provisions, we may only process your personal information if there are one or more legal grounds for processing. These include the following:
Consent - if you have given consent to the processing of your personal information for one or more specific purposes;
Contract - processing is necessary for the performance of a contract to which the user is a party or for the implementation of measures at the request of the user by concluding a contract;
Legal obligation - processing is necessary for the fulfilment of a legal obligation relating to the controller;
Vital interests - processing is necessary to protect the vital interests of the user to whom the personal information relates or another natural person;
Public interest - processing is necessary for the performance of a task in the public interest or in the exercise of public authority vested in the controller;
Legitimate interests - processing is necessary for the legitimate interests of the controller or a third party, except when such interests are overridden by the interests or fundamental rights and freedoms of the user that require the protection of personal information, in particular in the case of the user to whom the personal information relates is a child.
6. Direct Marketing
When you complete your details on our website at the point when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us or our dealers via EMAIL, SMS, TELEPHONE, POST. You will receive marketing communications from us or our dealers if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
7. Opting Out of Marketing
You can ask to stop sending you marketing communications at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences and by following the opt-out links within any marketing communication sent to you or by contacting us.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.
8. Disclosure of Personal Information
We may share your personal information with third parties with your consent and the third parties include:
To our affiliates, authorized dealers, and business partners who are contractually bound to use your data solely for providing agreed services.
To service providers (e.g., cloud hosting, analytics, marketing) under binding agreements ensuring data protection.
To law enforcement or regulators as required by applicable laws, court orders or government regulations.
9. Information Security
We implement appropriate technical and organizational measures, including encryption, access controls, and security, to safeguard your personal information against unauthorized access, use, or disclosure. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
10. Transfer of personal information overseas
We may store your personal information in Frankfurt server.
In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients. However, we will only do so where you have provided consent.
11. Your Rights
You have the following rights:
Right to access your personal information;
Right to rectification of inaccurate or incomplete data;
Right to erasure of data ("right to be forgotten") under certain conditions;
Right to object to data processing for certain purposes;
Right to data portability;
Right to withdraw consent, at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise these rights, please contact us using the contact information available on our website.
12. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you in accordance with the significance of the changes made. Updated versions will be posted on this page with the effective date.
14. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, our data practices, please contact us in the following ways:
Email Address: geelyauto.privacy@geely.com.
Postal address: Jachthavenweg 112,1081KJ Amsterdam